Privacy Policy - Website

This Privacy Policy maintained by Cielo WiGle Inc. (“Cielo” or the “Company”) describes how we collect and use personal information pertaining to the visitors to the Cielo Wigle website located at www.cielowigle.com (the “Site”). Cielo considers any information that reveals the identity of an individual, such as name, email address, IP address, billing information and the like, to be “Personal Information”. This Privacy Policy focuses on information related to the operation of the Site, including our online store and the content and other material featured on the Site (collectively, the “Site Offerings”). We have a separate privacy policy that pertains to the use of Cielo Products and Services. To learn about Ciel’s privacy policy for Products and Services, please visit: https://www.cielowigle.com/legal/privacy-statement-of-cielo-products-and-services. Capitalized terms not defined herein shall have the meanings set forth in the Cielo Terms of Service. Cielo does not sell or share your Personal Information to/with anyone outside of our Company for marketing purposes.

1. THE PERSONAL INFORMATION WE COLLECT ON OUR WEBSITE

 1a. While You Are Visiting the Website; Cookies; Behavioral Tracking:

• When an end-user visits the Site, we send one (1) or more cookies and/or gif files (collectively, “Cookies”) to assign an anonymous, unique identifier to the applicable end-user’s computer and/or mobile device, as applicable.  A Cookie is a piece of data stored on your hard drive containing non-personally identifiable information about you.  Cookies have many benefits to enhance your experience on the Site, as applicable.  To find out more about Cookies, please visit www.cookiecentral.com.  We use Cookies to improve the quality of the Site Offerings, including for storing end-user preferences and tracking Site usage (such as pages opened and length of stay at the Site, as applicable). We may also use this information to provide value analysis to potential investors, and prospective investors, in our Company.

Most Internet browsers are initially set up to accept Cookies, but you can reset your browser to refuse all Cookies or to indicate when a Cookie is being sent.  To disable and reject certain Cookies, follow the instructions associated with your Internet browser.  Further, to opt out of our use of Cookies on the Site, please click here: Even in the case where an end-user rejects a Cookie, he or she may still use the Site Offerings; provided, however, that certain functions of the Site Offerings may be impaired or rendered inoperable if the use of Cookies is disabled.  We reserve the right to retain Cookie data indefinitely.

•  Cielo and its third-party tracking and analytics service providers (“Third-Party Providers”) may also use Cookies, pixels, tags, web beacons and other tracking technology (collectively, “Tracking Technology”) in connection with the Site for purposes of tracking end-users’ activities (such as actions taken and pages viewed), including actions taken after they leave the Site.  Cielo’s Third-Party Providers use this Tracking Technology to target applicable end-users with advertisements featuring Cielo Products and Services and third-party products and/or services that Cielo, its Third-Party Service Providers and/or its Third-Party Advertisers, as applicable, think may be of interest to applicable end-users. To opt out of this behavioral tracking, please click here.
• Without limiting the foregoing, we may use two (2) tools called “Google Analytics®” and “Google Ads®,” each as made available by Google, Inc. (“Google®”), on the Site.  Google® may collect some or all of the following information by and through the Google® tracking technology: (a) city and country of the user; (b) age of the user; (c) gender of the user; (d) device type (desktop, mobile, tablet, etc.); (e) browser type; (f) referring website, search engine or social media platform; (g) Site pages visited; (h) time spent on each page; (i) navigation path through the Site; (j) actions taken on the Site (clicks, downloads, form submissions, registrations, etc.); and (k) exit pages (collectively, “Google® Data”).  Google® shares the Google® Data with us.

We may combine Google® Data with your personal information, and Google® may use Google® Data to serve you targeted ads after you leave the Site.  Google’s® ability to use and share the Google® Data and other information collected about your visits to (and use of) the Site and/or in connection with the Services through the Google Analytics® and Google Ads® tools is restricted by the Google Analytics® Terms of Service, available here, and the Google® Privacy Policy, available here. You may learn more about how Google® collects and processes data specifically in connection with these tools here. You may prevent your data from being tracked and/or used by Google ® by downloading and installing the Google® Opt-out Browser Add-on, available here.

• We may also use a web analysis tool called Meta Pixel®, as made available by Meta Platforms, Inc. (“Meta®”).  Meta® may collect some or all of the following information by and through the Meta Pixel® tracking technology: (a) traffic data from Facebook® users who visit the Site; (b) demographic information of Facebook® users who visit the Site; (c) actions taken on the Site (clicks, downloads, form submissions, registrations, etc.); (d) attribution for purposes of Facebook® ad conversion; and (e) click-through rates from the Site (collectively, “Meta Pixel® Data”).  Meta® shares the Meta Pixel® Data with us.

We may combine the Meta Pixel® Data with your personal information, and Meta® may use that Meta Pixel® Data to serve you targeted ads after you leave the Site.  Information pertaining to Meta’s® use of Meta’s® Meta Pixel® Data and Meta’s® privacy policy can be found here.

• We may also use a web analysis tool under the Bing Ads® brand, as made available by Microsoft, Inc. (“Bing®”).  Bing® may collect some or all of the following information by and through the Bing® tracking technology: (a) city and country of the user; (b) device type (desktop, mobile, tablet, etc.); (c) browser type; (d) referring website, search engine or social media platform; (e) Site pages visited; (f) time spent on each page; (g) navigation path through the Site; (h) actions taken on the Site (clicks, downloads, form submissions, registrations, etc.); and (i) exit pages (collectively, “Bing® Data”).  Bing® shares the Bing® Data with us.

We may combine the Bing® Data with your personal information, and Bing® may use that Bing® Data to serve you targeted ads after you leave the Site.  You can opt out of Bing® Ads’ interest-based ads by following their instructions here. You can learn more about the privacy practices and policies of Microsoft® by visiting their Privacy Policy page here.

• Without limiting the foregoing, we may also use a tool called “HotJar®,” as made available by HotJar Ltd. (“HotJar®”), on the Site.  HotJar® may collect some or all of the following information by and through the HotJar® tracking technology: (a) device type (desktop, mobile, tablet, etc.); (b) browser type; (c) navigation path through the Site; (d) actions taken on the Site (clicks, downloads, form submissions, registrations, etc.); (e) a recording of the user’s session on the Site; and (f) exit pages (collectively, “HotJar® Data”).  HotJar® shares the HotJar® Data with us.

We may combine HotJar® Data with your personal information. Users can opt-out of HotJar®-related tracking by utilizing the options made available here. In general, end-users may be able to disable some, but not all, of this tracking activity by utilizing the “Do Not Track” setting or similar options within most major Internet browsers.  We do not honor or alter our behavior when an end-user has activated the “do-not-track” setting on her/his browser.  In addition, end-users may be able to opt-out of this form of tracking utilizing the options made available by the Network Advertising Initiative or Digital Advertising Alliance. To the greatest extent permissible under applicable law, we are not responsible for the tracking practices of third-parties in connection with the Site. 1b. When You Purchase a Product on our Website:

• We open an account for you by recording your name, billing address, shipping address, email address, IP address and the pertinent information about your order. We will update this Personal Information if you make a subsequent purchase on the Site. We use this information to communicate with you, to ship Product to you, to market Cielo Products and Services to you, and as useful in responding to customer service inquiries from you.
• When you indicate the manner in which you will pay for the Product, you are linked to the payment processor you choose. The information that you give the payment processor is not disclosed to Cielo. The privacy policies of the payment processor will determine how your payment information is used.

1c. After You Have Purchased a Cielo Product:

• If you visit the Site and “submit a request” to our customer service personnel, we record the IP address you visited the Site from, the content of your request, and any resolution that we provided. We use this information to monitor use of our customer service facilities as well as to enable our personnel to access the information in the event you make a subsequent request to customer service.
• After you have opened an account on the Site, we will email promotional material to you from time to time. Many of those emails will be programmed to record any click-through you make from the email to the Site. We will save the click-through information in aggregate only, without any personal identifiers.
• If you visit the blog on the Site and write a comment in response to a blog entry, you will be asked to leave your name and email address and we will associate this information with your IP address. We will save this information with your other account information because it may be relevant to a Service inquiry that you later make.

2. HOW WE PROTECT THE INFORMATION WE COLLECT

No method of transmission over the Internet, or method of electronic processing or storage, is fully secure. While we maintain reasonable security measures to protect the confidentiality and security of information transmitted to us, we cannot guarantee the security of your Personal Information. In the event that we are required by law to inform you of a breach to your Personal Information we may notify you electronically, in writing, or by telephone, if permitted to do so by law. We take precautions to protect your Personal Information. We use data encryption and industry-standard security measures to safeguard the data of Site visitors. We also use AWS cloud services for data management. Only employees of the Company and third-party processors who need the information to respond to a customer service inquiry from you are granted access to Personal Information. The computers/servers and file cabinets in which we store Personal Information are kept in a secure environment.

3. HOW WE SHARE THE INFORMATION WE COLLECT

With limited exceptions, all of which are related to delivering and servicing your Cielo Product(s), we do not share the Personal Information that we collect. We do not give anyone use of or access to our customer lists. The exceptions, in which we do transfer Personal Information to a third party, are:

• Shipping. We provide the details of your order, including your name and shipping address, to third parties who fulfill orders for us. Our contract with any fulfillment provider requires that it keep your Personal Information private, to be used only to fulfill your Product orders.
• We have engaged third party entities to provide Product/Services-related customer service to our customers. When you communicate with one of these service providers, they will have access to your account information, including the identity of the Cielo Products that you purchased and the details of any previous customer service calls you have made. Upon completion of a customer service engagement, the service provider will add a report to your account describing the request for customer service and the customer service provided.
• Cielo will disclose Personal Information to a third party if we believe that we are required to do so for legal reasons:  for example, to respond to legal process or to otherwise comply with orders of government authorities having jurisdiction over Cielo.

4. INTERNATIONAL VISITORS

Cielo is headquartered in Bellevue, WA, USA. Cielo web servers are hosted in the United States, and the Site Offerings, including the Site’s related information, offers, Products, and Services, etc., are intended for United States residents. If you are accessing the site from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal data to the United States and by providing your personal data you agree to that transfer. If you visit the Site from a country that has different laws, then you are transferring your data with your consent, and Cielo in no way responsible for the implementation of your local privacy law.

5. RETENTION AND OPT-OUT

Cielo will generally store your Personal Information on Cielo’s computers until you delete or edit it. This enables us to provide customer service with respect to the Cielo Products/Services you purchase and to provide you updated information about our Products/Services. You may request that we delete your Personal Information by contacting us using the contact information provided at the end of this policy. Except in a situation where we have a legal obligation to retain your Personal Information, we will grant a request to delete Personal Information. Note, however, that deletion of your Personal Information from our files will render your account on the Cielo App non-functional, which will prevent you from continued use of your Cielo Products/Services. You may request access to your information by contacting us using the contact information provided at the end of this policy. If permitted and required by law, we will grant you reasonable access to the data that we have about you. We rely on you to update and correct your Personal Information. Note that we may keep historical information in our backup files as permitted by law.

6. PRIVACY POLICY CHANGES

Please note that this Privacy Policy may be changed by Cielo from time to time. Cielo will provide notice of any changes or updates on the Site.

7. CONTACT CIELO

If you have any questions relevant to this Privacy Policy, please contact us at: support@cielowigle.com