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The primary goal of our privacy policies is to protect your Personal Information from use or disclosure other than as needed to enable you to enjoy the benefits of our products. Cielo does not share or distribute your Personal Information to anyone outside of our Company, and we use your Personal Information solely for the purpose of communicating with you and optimizing the functionality of the Cielo products and services that you purchase.
No method of transmission over the Internet, or method of electronic processing or storage, is fully secure. While we maintain reasonable security measures to protect the confidentiality and security of information transmitted to us, we cannot guarantee the security of your Personal Information. In the event that we are required by law to inform you of a breach to your Personal Information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
We take precautions to protect your Personal Information. We use data encryption and industry-standard security measures to safeguard the data of our website visitors. We also use AWS cloud services for data management. Only employees of the Company and third-party processors who need the information to respond to a service inquiry from you are granted access to Personal Information. The computers/servers and file cabinets in which we store Personal Information are kept in a secure environment.
With limited exceptions, all of which are related to delivering and servicing your Cielo product(s), we do not share the Personal Information that we collect. We do not give anyone use of or access to our customer lists.
The exceptions, in which we do transfer Personal Information to a third party, are:
Cielo is headquartered in Redmond, WA, USA. Cielo web servers are hosted in the United States, and the website’s related information, offers, products, and services, etc. are intended for United States residents. If you are accessing the site from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal data to the United States and by providing your personal data you agree to that transfer. If you visit the website from a country that has different laws, then you are transferring your data with your consent, and Cielo in no way responsible for the implementation of your local privacy law.
Cielo will generally store your Personal Information on Cielo’s computers until you delete or edit it. This enables us to provide customer service with respect to the Cielo products you purchase and to provide you updated information about our products.
You may request that we delete your Personal Information by contacting us using the contact information provided at the end of this policy. Except in a situation where we have a legal obligation to retain your Personal Information, we will grant a request to delete Personal Information. Note, however, that deletion of your Personal Information from our files will render your account on the Cielo App non-functional, which will prevent you from continued use of your Cielo products.
You may request access to your information by contacting us using the contact information provided at the end of this policy. If permitted and required by law, we will grant you reasonable access to the data that we have about you. We rely on you to update and correct your Personal Information. Note that we may keep historical information in our backup files as permitted by law.
Last Updated: January 1, 2023