Terms of Sale

Cielo WiGle Incorporation (hereinafter termed as “Cielo”, “we”, “our”, or “us”) offers smart HVAC products and services in the North American market to individuals, groups, and entities (hereinafter termed as “customers”, “you”, or “your”). The Cielo products and services include Cielo Breez (First Generation Smart AC Controller), Cielo Breez Plus (Smart AC Controller with in-built Local Controls), Cielo Breez Max (Smart AC Controller with touch LCD), Cielo Breez Eco (Smart AC Controller with stand), Cielo Breez Lite (Smart AC Controller without), Cielo Breezi (Retrofit Smart AC Controller), Cielo Home (Mobile Apps), Cielo World (Enterprise Web App), Cielo Smart Thermostat and other products and services from Cielo (collectively, “Products”).

The sale of Cielo Products shall be governed by the following Terms of Sale. Cielo may update these standard Terms of Sale from time to time.

By clicking on the “Submit Order” button to complete your purchase of Cielo Products, you agree that:

You have read and agree to these Terms of Sale.
You have full power and authority to bind the Customer to these Terms of Sale; and
You acknowledge that the Cielo mobile applications, which will enable you to operate the Cielo Products, will require you to register with Cielo and agree to the privacy policies provided on the Cielo website.

1. ORDERS

Customers can place online orders for Cielo products through the Cielo website. Cielo Smart HVAC products are compatible with almost every room air conditioning brand (IR control based) in the North American market; however, Cielo encourages its customers to pre-verify the compatibility of its Product with the air conditioning systems they are using.

Cielo reserves the right to decline to accept any order for any reason. An order will be considered accepted once confirmed by an email receipt from Cielo. All orders that are placed online and accepted by Cielo are considered final.

2. PAYMENT TERMS AND TAXES

The prices displayed on Cielo’s website when the order is placed shall apply. The Company has the right to update or change the prices at any time for a temporary or permanent time frame. All prices indicated on the website are exclusive of any or all related taxes (whether direct or indirect). If delivery charges are incurred, the customer will be informed of the amount of delivery charges at the time of placing the order. Presently, Cielo accepts payment via PayPal and credit card. Cielo plans to introduce other third-party payment methods in the future, which will be announced and included in this document as and when these new payment methods are introduced.

3. SHIPMENT, DELIVERY, AND DELAYS

Cielo will make every reasonable effort to deliver the products to the customer by the estimated shipment date. However, the Company does not guarantee shipment by that date, as shipment may be delayed on account of force majeure or any other reason. Shipping and handling charges, if any, will be invoiced to the customer.

Cielo (directly or by assignment to its carrier) assumes all risk regarding the Products until delivery to the Customer’s premises, including risk of loss, theft, damage or destruction.

4. RETURNS/REFUNDS

At Cielo, we work relentlessly to give our customers the best in smart home products and services. However, there might be situations where expectations are not met. In that case, customer has the right to return the product as per following process.

4a. Discretionary Return Process

Cielo makes every possible effort to produce a product that is useful and adds convenience and results in energy savings for our customers. If, however, for any reason you want to return the product, you may initiate a return by contacting the Cielo support team at support@cielowigle.com, stating your name and order number, and briefly describing your reason for returning the product. Returns will be accepted for refund if the following guidelines are satisfied:

The Cielo Product must be posted for delivery to Cielo within 30 days of the date of delivery.
Only Products that are purchased directly from the Cielo website are eligible for discretionary return.
The Product must be returned in new/unused condition and in the original packaging.
Damaged or altered Products will not be eligible for return and refund.
The returned product must be accompanied by a Cielo receipt or other proof of purchase.
The shipping cost for discretionary returns must be borne by the customer returning the product.

4b. Discretionary Return Approval

Once your return is received and inspected, Cielo will send you an email to notify you that it has received your returned item. Cielo will also notify you of the approval or rejection of your return, which will be based on the guidelines set forth above. If your return is approved, then your refund will be processed and credited to the account from which you made the purchase payment within approximately 7 business days from the date of refund approval.

4c. Return of Defective and/or Damaged Good(s)

Products that upon delivery were defective and/or damaged may be returned for exchange to the same item if the Customer reports the defect or damage to Cielo within 30 days of the date the Product was received. Please contact us at support@cielowigle.com if you would like to replace your item on account of damage and/or defect. If your Product is eligible for exchange, Cielo will issue to you a product return authorization with a shipping voucher.

5. SERVICE AVAILABILITY

The functionality of Cielo Products depends on the functionality of the ecosystem in which they are placed. The ecosystem is comprised of FCC-certified hardware, native Android and iOS apps, an enterprise web app, AWS IoT cloud-based services, and third-party services such as Amazon Alexa, Google Home, etc. You shall be responsible for obtaining and maintaining any equipment or additional services needed to connect to and use the Cielo products.

The only portions of the ecosystem that are under Cielo’s control are the Products themselves. Cielo will use reasonable efforts to ensure that the service is available twenty-four hours a day, seven days a week. However, there can be occasions of brief duration when the service is interrupted for maintenance, upgrades and emergency repairs or due to failure of telecommunications links and equipment or force majeure. Cielo will take reasonable steps to minimize such disruptions where they are within Cielo’s reasonable control. By placing your order, you agree that Cielo will not be liable in any event to you or any other party by reason of any suspension, modification, discontinuance, or lack of availability of the services provided by Cielo’s Products.

6. CUSTOMER SUPPORT

Cielo provides customer support via email/chat/phone from Mon – Fri, 0900 – 2100 (EST). Cielo makes its best effort to provide customer support to each customer when requested. However, non-availability of customer support may happen owing to holidays or weekdays, force majeure, or any other situation that is beyond the control of Cielo. By placing your order, you agree that Cielo will not be liable to you or any other party by reason of any suspension, modification, discontinuance, or lack of availability of customer support.

7. GENERAL GUIDELINE

Cielo’s website, products, services, and all the related propositions mentioned on the Cielo website are intended for the individuals, groups, and entities residing within the United States, Canada, and Mexico. You may use the website, products, and services of Cielo in another country only if you are eligible as per the laws applicable in your country of residence. You should familiarize yourself with the policies regarding warranties and privacy set forth in the policy statements at https://cielowigle.com/legal. By using Cielo products, you are deemed to have agreed to the terms and conditions as described in the said policies.

8. COPYRIGHT AND TRADEMARK

The intellectual property displayed on the Cielo website and on its products, service-based platforms, and other properties, is owned by Cielo WiGle Inc. The information, content, and material available on Cielo products are protected by copyright and trademark laws and by the laws protecting intellectual property. The content and materials include, but are not limited to, logos, symbols, images, visuals, text, codes, etc. You are not authorized to manipulate, duplicate, modify, and/or alter the intellectual property available on Cielo products and properties. Under no circumstances may Cielo’s copyrighted material or trademarks be used by any entity that is not a part of Cielo.

Cielo collects and uses data on its website and through the functioning of its mobile applications, including Product usage data and commercial data regarding its customers. Cielo’s policies regarding the use of such data are set forth in the privacy policy of the website and products/services. Cielo uses that data to improve the customer experience and value proposition. Cielo would never share or disseminate individual data without the customer’s approval.

The content, data, and offerings of the Cielo website are not intended for minors (who are under the age of 13).

9. WARRANTIES AND DISCLAIMERS

Cielo provides its Customers a one-year limited warranty, starting from the date of purchase of each Cielo Product. The text describing the limited warranty is delivered with the Product. The text is also available for review at https://cielowigle.com/legal. For further information and inquiries regarding the limited warranty, please contact the Cielo support team via email at support@cielowigle.com to register your case for consideration.

EXCEPT AS STATED IN THE LIMITED WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CIELO WIGLE INC. DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES AND CONDITIONS WITH RESPECT TO ITS PRODUCTS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. CIELO WIGLE INC. ALSO LIMITS THE DURATION OF ANY IMPLIED WARRANTIES OR CONDITIONS TO THE DURATION OF ITS LIMITED WARRANTY.

10. CHANGES IN TERMS OF SALE

Cielo may update these Terms of Sale from time to time. The latest updates would be available on the legal section of the Cielo website at https://cielowigle.com/legal.

11. CONTACT CIELO

If you require any additional information related to terms of sale, please email Cielo at support@cielowigle.com

Last Updated: January 1, 2023