Support is terrible. They do not respond to requests sent in the app!!!
Minimal on screen controls, most functionality has to be controlled via the app. Thermostat accuracy ranges +- 2 degrees and drifts over time. Comfy max aka “AI” is limited. Can only set min temp to 67. It is unlikely to actually be AI. I suspect it’s simply a rules engine and not a good one at that. It can’t maintain the temperature in our house at all. Finally it looses the follow me setting and unit light preferences every time it looses power or the a.c. unit turns off
Cielo –
Hi, our support team has reached out to you twice regarding your query. If you haven’t received our responses, they might have ended up in your spam folder so please check that. You can also call our support team at (+1) 425 529 5775, available 09:00 AM – 09:00 PM ET, Mon-Fri.
David –
Support is terrible. They do not respond to requests sent in the app!!!
Minimal on screen controls, most functionality has to be controlled via the app. Thermostat accuracy ranges +- 2 degrees and drifts over time. Comfy max aka “AI” is limited. Can only set min temp to 67. It is unlikely to actually be AI. I suspect it’s simply a rules engine and not a good one at that. It can’t maintain the temperature in our house at all. Finally it looses the follow me setting and unit light preferences every time it looses power or the a.c. unit turns off
Cielo –
Hi, our support team has reached out to you twice regarding your query. If you haven’t received our responses, they might have ended up in your spam folder so please check that. You can also call our support team at (+1) 425 529 5775, available 09:00 AM – 09:00 PM ET, Mon-Fri.